A number of products offered for sale within a shop are age-restricted. As such, for the retailer, there is a responsibility attached to selling such products, to ensure that their misuse is not encouraged or condoned. Such products include:-

Only accept the following as valid photo ID: -
· Passport
· Photo Drivers Licence
· ‘Prove It’ photo cards (with PASS hologram)
· Citizen Card
· Validate UK

When ID is produced you should check the following: -
· Compare photo to face
· Check date of birth
· Check ID is current and valid
· Check it has not been tampered with

· If you are in any doubt about someone’s age, and the customer cannot provide                  ..documentary proof, the policy should be to refuse the sale.

· If required to refuse a sale, considerable tact and professionalism may be needed to deal ..with a potentially awkward (or even dangerous) situation.

· Keep a log of ID’s requested from suspected underage shoppers including the date, time, ..type of ID shown, name on ID and name of member of staff.