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The RSA works closely with “Independent Retail News” (IRN), a free fortnightly trade magazine for independent shops, both rural and urban. IRN have produced 39 factsheets offering advice on anything that you might need to run your retail store. This is a free service, and the information is easily downloadable.
Current
factsheets available are: -
Customer
care
Advice factsheet.
50
Tips for Better Profits
Would
you like an extra 15p from every customer who uses your shop?
How
to choose an accountant
Your accountant is vital to your business- so choose him with
care. Dealing with PAYE and VAT, preparing accounts and statutory returns,
a good accountant will help reduce your tax bill.
Advertising
your shop
Tips on how to keep your shop in the public eye.
How
to ban someone from your store
Your shop is private property. There is an implied invitation
for customers to come in and shop, but you are fully entitled to ban someone
from entering the premises. We explain how.
How
to draw up a contract of employment
Employers are required to give all employees, except those
taken on less than a month, a contract of employment. Actionline has prepared
a list of terms which should be included in this.
Dismissal
In response to many calls from retailers concerned about employee
dismissal, Actionline clarifies the rights of both employers and employees.
Who to contact at the local council
Wherever you live, in London, the counties or a metropolitan
area, you will be covered by different levels of government. These different
councils are explained.
Redundancy
The complex issues of redundancy in simplified terms.
Choosing
refrigeration equipment
Food Hygiene Regulations make clean, new equipment of utmost
importance. We set out pointers to get the most from your refrigeration section.
How
to refuse service
You have the right to refuse serving your customers and in
some instances the responsibility, i.e if someone drunk is demanding to buy
alcohol. Helpful advice is offered to defuse a potentially embarrassing, or
even violent, situation.
How
to deal with sales reps
You may well have established a good relationship with the
sales representatives who call on you regularly, but what about those who
call by chance?
How
to prevent shoplifting
From our readers' experiences and our research we have the
top tips on how to make your business more secure.
How to deal with solvent abuse
Both the Intoxicating Substances Supply Act 1985 and a new
regulation under the Consumer Protection Act highlight what you can't sell
to under 18s.
Security:
staff theft
It is a sad fact that you cannot trust all your staff to be
honest all of the time. Actionline gives some ideas to help reduce potential
theft. .
